FAQs

We specialize in professional, in-home pet sitting and dog walking designed around your pet’s comfort and routine. Our services include pet sitting, dog walking, overnight stays, drop-in visits, and customized care for puppies, seniors, or multi-pet households. Each service comes with reliable communication and genuine care.

Absolutely. Every sitter on our team is fully insured and bonded through Pet Sitter Associates. We also conduct background checks and provide ongoing training to maintain the highest standards of safety and professionalism.

We proudly care for pets in Columbia and Spring Hill, Tennessee, with love and local expertise.

Booking is easy and secure. All reservations can be made through our Time To Pet client portal or mobile app. After your initial inquiry, we’ll schedule a complimentary Meet & Greet, which is required for all new clients to ensure the perfect fit before your first reservation.

Yes, Meet & Greets are required before every new service. We spend about 45–60 minutes with you and your pets to review routines, preferences, and home access details. This visit helps us start with a strong understanding of your pet’s needs. We also collect a key at that time. You can schedule by clicking Schedule a Meet & Greet on our website or fill out our contact form. You can also contact us at (267) 987-9492; tonya@apetsittinglovehub.com.(mailto:tonya@apetsittinglovehub.com)

Think of it as your pet’s first date with us; friendly, relaxed, and all about connection. We’ll meet your furry family, tour your home, learn your pet’s feeding, medication, and play routines, and discuss any special requests. It’s the perfect time for you to ask questions and get to know us.

We sure can. Our team is experienced with both oral medications and insulin injections. Just provide clear instructions in your pet's Time To Pet profile, and we’ll take care of the rest with gentle, loving precision.

No worries. Just reach out as soon as you can. If we have availability, we’ll adjust or extend visits to keep your pets’ care seamless and stress-free. Additional fees may apply depending on the change.

Definitely. You’ll receive detailed updates with photos, videos, and visit reports. You will get these through the Time To Pet app after every visit or each morning during a SleepOver Stay. You’ll always know how your pets are doing and get to smile at their happy faces.

We follow your Vet Release Form instructions and will contact you immediately. We also have 24/7 access to emergency veterinary services in Franklin. Every client provides an emergency backup contact for peace of mind.

Your home’s security is our priority. All keys are tagged only with a coded number and pet names, and securely stored in our lockbox. We never use your address. We’re happy to use a client lockbox or smart lock system as well, but a physical backup key is always required.

Yes. Every sitter is Pet Hero CPR & First Aid Certified, ensuring your pet’s safety is in knowledgeable, caring hands.

All payments are processed securely through the Time To Pet app using your preferred debit or credit card. A 50% deposit is required to confirm services, with the remaining balance charged after completion. Service dates and times aren’t guaranteed until the deposit is received.

Yes, except for Thanksgiving Day and Christmas Day. We happily accommodate services before or after these dates. Holiday week reservations require full payment at booking and tend to fill quickly. Reserve early to secure your spot.

During heavy rain, hail, lightning, or extreme temperatures, we’ll adjust outdoor time and enjoy safe, cozy indoor play making sure your pet still gets activity, love, enrichment, and potty breaks.

Yes. Each walk or visit includes a GPS map, time duration, and a detailed summary through the Time To Pet app. You can feel confident your pets are in trusted hands.

Your pet needs a familiar face before the first visit. The Meet & Greet helps us build trust with your pet, learn routines, and ensure we’re the perfect match for your household. It’s also a chance to review care instructions in more detail, home access, emergency procedures, and answer any questions you may have for us.

You can easily modify or cancel appointments directly in the Time To Pet app. - Recurring Visits & Dog Walks: Cancel 12+ hours in advance for a full credit or refund. Later cancellations incur a 50% fee. - Luxury Visits: Cancellations are charged 50%; deposits are non-refundable. - SleepOver Stays: Cancellations with 7+ days’ notice are charged at a non-refundable 50%; less notice is billed in full. Holiday weeks for Thanksgiving & Christmas are billed at a non-refundable full charge when reserved. - Early returns are non-refundable.

Our team cares for dogs, cats, chickens, rabbits, birds, hamsters, guinea pigs, ducks, and fish. We give each the same level of care and attention.

Yes. Dogs require a minimum of 3 visits per day when owners are away overnight; unless you have a doggie door for a 2 visit minimum. Cats require at least 1 visit per day. We tailor schedules to meet your pet’s personality and comfort level.

It’s your all-in-one pet care hub. Through Time To Pet, you can schedule services, track visits, communicate with your sitter, make payments, and receive real-time updates complete with photos, videos, and GPS tracking. It makes pet care management simpler and seamless.

Professional pet sitting brings trust, training, and total mental freedom. Unlike hobby sitters or neighbors, we’re insured, certified, and background-checked. We know how to handle emergencies, medication, and unique pet behaviors. Most importantly, your pets stay in their own home where they feel comfortable, safe, and stress-free.

We’ll always do everything we can. If there’s space in our schedule, we’re happy to add last-minute visits. We can’t guarantee availability, but we're here to help whenever possible.

We never expect tipping but sincerely appreciate it. Our pet sitters are 100% committed to providing five-star care; tip or no tip. If you’d like to leave a gratuity as a thank-you for outstanding service, we’re always grateful.